Shuei Temporary Maintenance on Direct Booking Cancellation Link
Dear Guests,
If you booked your stay through TOGORO Direct Booking, please note that the online cancellation link in your confirmation email is currently unavailable due to system maintenance.
If you need to cancel your reservation, please reply directly to your booking confirmation email with your request. For security reasons, cancellations must be made by replying to that email. Our team will assist you as soon as we receive your message.
We will let you know once system maintenance is complete. We apologize for any inconvenience and appreciate your patience.
(Please note: Reservations made via Booking.com are not affected by this maintenance. For Booking.com reservations, please cancel online via your account or app as usual.)
Best regards,
TOGORO Team