FAQ

Check-in: 3pm

Check-out:10pm
*We do not accept late check-ins after 10 pm

Yes, we can store your baggage.　Please ask our front desk.

We don’t accept late check-ins after 10 pm.

Yes, we can prepare changing rooms before check-in. Please use them to put on snowwear.

Our front desk is open between 6 am and 10pm.

After 10 pm, staff is not available at the front desk.

We have free parking for 5-6 vehicles available on a first-come-first-served basis.
Please let us know in advance if you plan to travel by car.

*In case our parking is full, please park in Shinden car park (Paid parking).
Shinden car park: https://en.nozawaski.com/access/coming-by-car/

Yes, bathrooms (bath/toilet) are shared with other guests from other rooms if you stay in a “room with Shared Bath”.
Shared bathrooms and toilet are separated by gender.

No, we don’t have a kitchen available for guests to cook.

Yes, we have a ski storage room.

As a heater in the room turns off at night, please keep your snowwear, gloves, goggles, etc., in your guest room to dry well.

Yes, we provide Japanese-style breakfast. Please reserve “Room & Japanese breakfast” plan.

Breakfast may be added on-site depending on availability. Please inquire at the front desk.

We cannot accommodate vegetarian dietary changes.

Details for the 24-25 season are TBA.

If you stay 2-4 nights, you will receive daily services of emptying the trash and making the futon (if needed).

If you stay 5 or more nights, you will receive daily services of emptying the trash and making the futon (if needed), and the linens will be changed every 4 days.

Cancellation policy varies depending on the booking site. Please check each booking site before making a reservation.

Reservations can be made through the official reservation site or Booking.com.