Check-in and check-out

What time is check-in and check-out?

Check-in: 3pm

*We do not accept late check-ins after 10 pm

Can you store my bags before check-in and after check-out?

Yes, we can store your baggage. Please ask our front desk.

Can I check-in after 10 pm?

We don’t accept late check-ins after 10 pm.

Do you have a changing room available before check-in?

Yes, we can prepare changing rooms before check-in. Please use them to put on snowwear.

What time does the front desk open?

Our front desk is open between 6 am and 10pm.

After 10 pm, staff is not available at the front desk.

Facilities and Services

Do you have parking?

We have free parking for 5-6 vehicles available on a first-come-first-served basis.
Please let us know in advance if you plan to travel by car.

*In case our parking is full, please park in Shinden car park (Paid parking). Shinden car park: https://en.nozawaski.com/access/coming-by-car/

Do you have a kitchen for guests?

No, we don’t have a kitchen available for guests to cook.

Do you have ski storage?

Yes, we have a ski storage room.

As a heater in the room turns off at night, please keep your snowwear, gloves, goggles, etc., in your guest room to dry well.

Do you provide breakfast?

Yes, we provide Japanese-style breakfast. Please reserve “Room & Japanese breakfast” plan.

Please ask the front desk if you want to add breakfast on-site.

Can breakfast be made vegetarian?

We cannot accommodate vegetarian dietary changes.

Do you sell lift tickets for Nozawaonsen ski resort?

Yes, we sell discounted lift tickets at the front desk.
Lift ticket purchases are CASH-ONLY.

Do you provide housekeeping service?

If you stay 2-4 nights, you will receive daily services of emptying the trash and making the futon (if needed).

If you stay 5 or more nights, you will receive daily services of emptying the trash and making the futon (if needed), and the linens will be changed every 4 days.


What is your cancellation policy?
Date of notification of cancellationCancellation charges
On the day / No show100% of reservation
1-7 days before arrival100% of reservation
Up to 8 days before the arrival dateno charges
How can I make a reservation?

Reservations can be made through the official reservation site or Booking.com.