FAQ

Reservations can be made through TOGORO Direct Booking.

We kindly ask that all reservations be made online. Unfortunately, we are unable to accept reservations via email or phone.

Cancellation policy varies depending on the booking site. Please check each booking site before making a reservation.

If you made your reservation through TOGORO Direct Booking, please access the link in your reservation confirmation email to cancel.

If you booked through an online travel agency like Booking.com, please follow the cancellation procedures on that website.

Check-in: 3 PM- 10 PM
*We do not accept late check-ins after 10 PM.

Check-out:10 AM

We’re sorry, but check-in is not available after 10 PM. The front desk is closed after 10 PM.

Yes, we can prepare changing rooms before check-in. Please use them to put on snowwear.

Our front desk is open between 7 AM and 10PM.

After 10 pm, staff is not available at the front desk.

We have free parking for 5-6 vehicles available on a first-come-first-served basis.
Please let us know in advance if you plan to travel by car.

*In case our parking is full, please park in Shinden car park (Paid parking).
Shinden car park: https://en.nozawaski.com/access/coming-by-car/

Yes, bathrooms (bath/toilet) are shared with other guests from other rooms if you stay in a “room with Shared Bath”.
Shared bathrooms and toilet are separated by gender.

Shared bathrooms are available at:

• 7:30 am – 9:30 am ( Showers only )
• 4:30 pm – 9:30 pm ( Bath tub & showers )

Hot tubs & showers are separated by gender. Body soap, Shampoo, and a hairdryer are provided.

Yes, we provide Japanese-style breakfast. Please reserve “Room & Japanese breakfast” plan.

Breakfast may be added on-site depending on availability. Please inquire at the front desk.

We cannot accommodate vegetarian dietary changes.

Yes, we have a ski storage room.

As a heater in the room turns off at night, please keep your snowwear, gloves, goggles, etc., in your guest room to dry well.

Yes, we offer discount lift tickets for Nozawa Onsen Ski Resort.
Lift tickets are payable in cash only.

The prices are listed at the bottom of the following link under Special Lodger price for customers staying in Nozawa Onsen.
https://en.nozawaski.com/the-mountain/lift-ticket/special-tickets/

For more details, feel free to ask at our front desk during your stay.

If you stay 2-4 nights, you will receive daily services of emptying the trash and making the futon (if needed).

If you stay 5 or more nights, you will receive daily services of emptying the trash and making the futon (if needed), and the linens will be changed every 4 days.

No, we don’t have a kitchen available for guests to cook.

Yes, we can store your baggage.　Please ask our front desk.

Yes, you can send your luggage in advance. However, due to limited storage space, we can only hold luggage for up to 7 days before your check-in date.

If possible, please inform us in advance if you plan to send your luggage.